Print Shortlink

Frequently Asked Questions

Where have my clocks gone?

[Firefox/Thunderbird]. Your ‘Add-on’ bar or statusbar is probably hidden. To show it, in Firefox, follow these instructions; in Thunderbird, go to the View menu, then Toolbars, then click on Status Bar.

FoxClocks shows the wrong time. What can I do?

FoxClocks retrieves GMT/UTC from your Operating System. If this time is incorrect, FoxClocks will not work properly until you correct your system time/time zone settings (this may even involve updating your OS). You can check that your system is reporting GMT correctly by temporarily adding the ‘GMT/UTC” time from your Zone Picker. That time should agree with

Retrieving time… – according to this server,

Note that your system may be incorrectly reporting GMT even if the system clock shows the correct local time.

If you’re still having problems, make sure that you are running the latest version of FoxClocks, and that your time zone database is up-to-date. If you’re still having problems, see this FAQ.

Why can’t I find San Francisco, etc. in the Zone Picker?

Google Chrome: Use the Search Cities box. Firefox/Thunderbird: browse the Zone Picker by country and region, rather than city.

The Zone Picker covers virtually all the world’s time zones by country and region. It does not cover all zones by city, however. If you want to find the time zone for a city not included in FoxClocks, browse the Zone Picker by country and region, and – if you like – rename the location after you’ve added it to the Watchlist.

How do I customize the format of the statusbar/toolbar clocks tooltip?

[Firefox/Thunderbird only] FoxClocks allows you to configure the statusbar/toolbar clocks, statusbar/toolbar clocks tooltip, and FoxClocks window clocks separately. When changing time formats in the Options window, select the appropriate entry in the ‘Determines how the time is displayed in…’ drop-down menu.

Why won’t FoxClocks remember my settings after I restart Firefox/Thunderbird?

This can mean your browser is crashing on exit or that there’s a ‘ghost’ browser process after all windows are closed.

Under Windows, you can use the ‘Processes’ tab of the Task Manager to check whether there’s a ghost process still running after you’ve shut down your application. If there is, you can use the ‘End process’ button to kill it. Other OSes have similar procedures to deal with ghost processes.

Can FoxClocks synchronize my computer’s time with a remote server/atomic clock?

No – modifying the sytem time is a privileged operation best left to the operating system. All modern OSs have an automated mechanism for synchronizing their time with a remote computer using a sophisticated protocol called NTP.

How do I uninstall FoxClocks?

Follow the instructions here for Google Chrome, here for Firefox, and here for Thunderbird.

FoxClocks really has gone wrong. What can I do?

You have the latest version of FoxClocks, none of the above FAQs apply, and there’s still a problem. In this case, you should consider resetting all Foxclocks settings to their default values. To do this for Google Chrome, simply uninstall and re-install the extension. For Firefox and Thunderbird, re-installing will NOT reset your settings. Instead:

  • Go to the special URL about:config
  • Enter ‘foxclocks’ (without quotes) in the Filter box towards the top of the window
  • Right-click on each bolded entry below the Filter box and select ‘Reset’

If this doesn’t help, it may be that your Firefox/Thunderbird ‘profile’ folder has become corrupt; see this Mozillazine article for ways to fix a broken profile.

Whether or not the above approaches help, if you think you’ve found a bug in FoxClocks please contact us.